Legal

Delete your account and data

You can delete your Keens Academy account yourself at any time. Deleting the account removes your profile, path, record, practice history, @Seoul conversations, assessment videos and audio, trainer feedback, and lecture responses. There is no undo.

Option 1 — In the Keens app

Open the app and go to the Profile tab.
Under Account, tap “Delete my data”.
Type DELETE to confirm. The account and its data are removed immediately.

Option 2 — On the web

Sign in at global.keens.academy with the same email.
Open Profile › Account and choose “Delete my data”.
Confirm in the dialog. The account and its data are removed immediately.

Option 3 — By email (no app or sign-in needed)

If you can no longer sign in, or a parent or guardian is requesting deletion for a child, email us from the address linked to the account. We will verify the request before acting, and we may ask a parent or guardian for proof of authority.

Email a deletion request [email protected]

What is deleted, and what may be kept

Deleted: account and profile, onboarding answers, training path and daily plans, practice and record history, @Seoul conversations and AI-derived profile notes, assessment submissions including video and audio files, trainer notes and scores, lecture responses (including height, weight and signature name), community posts and reactions, Discord link, push and session tokens.

May be kept for a limited time: records we must retain by law or to demonstrate compliance (for example parental-consent and waiver records), security logs, and access-restricted backups, which are overwritten within 90 days. Details are in Privacy Policy §8 (Retention) and §10 (Privacy Rights and Choices).

Self-service deletion takes effect immediately. Email requests are confirmed by reply, and verified requests are completed as described in the Privacy Policy.